ANALYSIS OF COMMUNITY SATISFACTION INDEX ON PUBLIC SERVICES AT NELLE DISTRICT OFFICE OF SIKKA REGENCY

Abstract

This research aims to find out Public Satisfaction with Public Service at the District Office of Nelle Sikka Regency.The number of samples in this study was as many as 100 people, sampling techniques taken by researchers in this study using nonprobality sampling techniques with incidental sampling types. The sample in this study is some of the people who get services at the District Office of Nelle Sikka Regency which is located at Moan subu sadipun street of Maumere. The results of the study mentioned that the community satisfaction index about services in the District Office of Nelle Sikka Regency amounted to 79.27 so that it fell into the GOOD category.

References
Alma, Buchari. 2012. Manajemen Pemasaran dan Pemasaran Jasa. Alfabeta. Bandung
Kotler, Philip. 2014. Principle of Marketing, 15th edition. New Jersey: Pearson Prentice Hall
Lewis, R.C. & Booms, B.H. (1983). "The marketing aspects of service quality" in Berry, L., Shostack, G. and Upah, G. (eds). Emerging perspectives on services marketing: American Marketing Association Chicago
Prasetyo, Bambang, Lina Miftahul Jannah. 2008. Metode Penelitian Kuantitatif: Teori dan Aplikasi, Jakarta: PT Raja Grafindo Persada
Riduwan. 2012. Metode & Teknik Menyusun Proposal Penelitian. Bandung: Alfabeta
Sugiyono. 2012. Metode Penelitian Bisnis. Bandung: Alfabeta
Tjiptono, F dan G. Chandra. (2011). Service, Quality, dan Satifaction. Yogyakarta: Andi