THE IMPACT OF STUDENT SATISFACTION WITH ONLINE LEARNING: A CASE STUDY IN POLYTECHNIC OF STIA LAN BANDUNG

Abstract

Student satisfaction can be used as evaluation material to improve the quality of online learning. Many things have been affected by the Covid-19 pandemic, starting from the economic, social, and educational fields. This is a step for education providers to suppress the spread of Covid-19. Student satisfaction with the lecture process needs to be evaluated and becomes an important factor for higher education as a provider of educational services for students. One of the methods used to measure the effectiveness of learning is the qualitative method with the measurement using the Likert Scale. The factors used to measure the level of satisfaction with the NHS Shared Learning (NSL) instrument include; content, learning design, assessment, and technology. The instrument was used to measure the level of satisfaction in the form of a questionnaire using google forms. The research design used is descriptive analysis. Data collection in this study was conducted on 223 students with a percentage of 71.3% female respondents and 28.7% male respondents. Retrieval of data in this study using a questionnaire, while the data analysis used is Pearson Product Moment and Alpha Cronbach Correlation Test. The validity test shows that the validity of the questionnaire satisfaction from the online lecture process test can be declared valid, calculating all variables r to a total score greater than table r (0.138) with a significance level of 5%. While testingthe reliability with a significance level of 5%, it showed that the satisfaction of the student sample questionnaire had a high level of reliability with an Alpha value of 0.939 for content, 0.963 for learning design, 0.934 for assessment, and 0.942 for technology.

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Proceeding 2nd International Conference on Business & Social Sciences (ICOBUSS) 960 Surabaya, March 5-6th, 2022
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Proceeding 2nd International Conference on Business & Social Sciences (ICOBUSS) 961 Surabaya, March 5-6th, 2022