ORGANIZATIONAL COMMITMENT AS MEDIATION INFLUENCING LEADERSHIP ON THE PERFORMANCE OF THE TOURISM OFFICE IN RIAU PROVINCE

Abstract

The Tourism Office at Riau Province aims to increase the number of tourists and prolong their length of stay by seeking the services of a leader with systemic thinking ability and capable of building high employee organizational commitment to achieve specified performance is needed. This study further aims to determine and analyze 1) the influence of leadership on the performance of the Tourism Office at Riau Province and 2) the moderating role of organizational commitment in influencing this factor. This is a quantitative research with a sample of 53 people determined using the accidental sampling method. The data collected were analyzed using the descriptive and statistical Smart PLS3.0. The results showed that (1) leadership has a positive and significant influence on the performance of the tourism office. Furthermore, the leader needs to coordinate all employees working in a powerful problem-solving key to increase the number of tourists and prolong their length of stay. (2) Organizational commitment cannot mediate to influence leadership on performance. Therefore, employees need to increase their consistent, continuous commitment and proudly be part of the Riau Province tourism office without affecting other offices considered better.

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