HOW WORKLOAD INFLUENCES PERFORMANCE IN RELATION TO WORK EXPERIENCE AND JOB SATISFACTION

Abstract

This study aims to analyze the effect of work experience, job satisfaction and workload on employee performance. This research uses descriptive quantitative methods. The sample and population are 32 employees of PT Satria Antaran Prima (SAP Express) Lamongan Branch courier section. Questionnaires with a Likert scale were given to employees and the data were collected. The data analysis method used in this research is Multiple Linear Regression analysis, hypothesis testing and Path analysis with the help of SPSS version 25. The results showed that: 1) work experience, job satisfaction and employee performance are in the high category and workload is in the moderately high category. 2) Work experience has a significant negative effect on workload. 3) Job satisfaction has a significant negative effect on workload. 4) Work experience has a significant positive effect on employee performance. 5) Job satisfaction has a significant positive effect on employee performance. 6) Workload has a significant negative effect on employee performance. 7) Work experience has a positive effect on employee performance through workload. 8) Job satisfaction has a positive effect on employee performance through workload. Therefore, suggestions for companies are to improve employee skills and knowledge. Furthermore, provide job satisfaction by paying attention to employees. In addition, leaders must also pay attention to the burden given to employees.