HASAN, S.; SUWITHO, S.; HINU, M. TANGIBLES AND EMPATHY AS PRIMARY DRIVERS OF PATIENT SATISFACTION: UNMASKING A LATENT QUALITY CRISIS IN INDONESIA’S UNIVERSAL HEALTH COVERAGE SYSTEM. International Conference of Business and Social Sciences, [S. l.], v. 5, n. 1, p. 1285–1294, 2025. DOI: 10.24034/icobuss.v5i1.770. Disponível em: https://ojsicobuss.stiesia.ac.id/index.php/icobuss1st/article/view/770. Acesso em: 14 sept. 2026.