REZFAJRI, M.; SUHERMIN, S. ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION USING CUSTOMER SATISFACTION INDEX AND IMPORTANCE-PERFORMANCE ANALYSIS METHODS IN PT. ANGKASA PURA II, BRANCH SULTAN SYARIF KASIM II AIRPORT, PEKANBARU. International Conference of Business and Social Sciences, [S. l.], v. 2, n. 1, p. 79–95, 2022. Disponível em: https://ojsicobuss.stiesia.ac.id/index.php/icobuss1st/article/view/155. Acesso em: 2 may. 2024.