Hasan, S., S. Suwitho, and M. Hinu. “TANGIBLES AND EMPATHY AS PRIMARY DRIVERS OF PATIENT SATISFACTION: UNMASKING A LATENT QUALITY CRISIS IN INDONESIA’S UNIVERSAL HEALTH COVERAGE SYSTEM”. International Conference of Business and Social Sciences, vol. 5, no. 1, Dec. 2025, pp. 1285-94, doi:10.24034/icobuss.v5i1.770.