Hisyam, Magneta, Budiyanto Budiyanto, Rimayang Ramli, and Mira Yona. “THE INFLUENCE OF SERVICES AND FACILITIES ON CUSTOMER SATISFACTION PT. BALANCIA SHIPPING AGENCY”. International Conference of Business and Social Sciences 5, no. 1 (December 17, 2025): 522–532. Accessed August 21, 2026. https://ojsicobuss.stiesia.ac.id/index.php/icobuss1st/article/view/696.