Rezfajri, Maulana, and Suhermin Suhermin. “ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION USING CUSTOMER SATISFACTION INDEX AND IMPORTANCE-PERFORMANCE ANALYSIS METHODS IN PT. ANGKASA PURA II, BRANCH SULTAN SYARIF KASIM II AIRPORT, PEKANBARU”. International Conference of Business and Social Sciences 2, no. 1 (March 22, 2022): 79–95. Accessed December 4, 2024. https://ojsicobuss.stiesia.ac.id/index.php/icobuss1st/article/view/155.