THE INFLUENCE OF ORGANIZATIONAL COMMITMENT ON ORGANIZATIONAL PERFORMANCE MEDIATED BY INFORMATION SYSTEM USER SATISFACTION

Abstract

The need for information systems is seen as very large, not only in the private sector but also in public / government sector, which is seen as very basic. The change from a manual submission system to a paperless information system is felt to be appropriate and in accordance with current situation. The purpose of this study was to determine the effect of organizational commitment and user satisfaction on employee performance. The sample used is BPKAD Jombang Regency employees as many as 92 employees. Data analysis using path analysis. The results of the study explain that there is a significant positive effect of organizational commitment on system user satisfaction, there is an insignificant negative effect of organizational commitment on organizational performance, there is a significant positive effect of system user satisfaction on organizational performance, user satisfaction is not able to mediate the effect of organizational commitment on organizational performance.

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