ANALYSIS OF THE RELATIONSHIP BETWEEN DEMOGRAPHICS AND EMPLOYEE SATISFACTION LEVELS: THE ROLE OF GENDER AND AGE IN IMPROVING THE QUALITY OF THE WORK ENVIRONMENT

Abstract

This study explores the influence of age and education level on employee satisfaction on performance appraisal at the Surabaya Ministry of Health Polytechnic. With a quantitative approach, data was collected through a questionnaire from 90 employees and analyzed using descriptive and inferential statistics. The results showed that there was a significant difference in satisfaction levels based on age and education level. Younger, more educated employees tend to report higher satisfaction with performance appraisals, suggesting that these demographic factors influence their perceptions of fairness and transparency. This study emphasizes the importance of human resource management to consider age and education when designing an effective performance appraisal system. This study provides new insights in the human resource management literature by highlighting the importance of demographic factors in employee satisfaction with performance appraisals. The results of this study also provide guidance for improving the performance appraisal system and employee satisfaction in the institution.