INTERPERSONAL COMMUNICATION MEDIATES THE EFFECT OF COMPETENCE AND CREATIVITY ON EMPLOYEE PERFORMANCE

Abstract

This study analyses the effect of competence and creativity on the employees’ performance at Perumda Delta Tirta, Sidoarjo, with interpersonal communication as a mediating variable. The study is due to the data that states 28% employees have performance below the standard. It will decrease the service quality of clean water for the public. Furthermore, the study applies quantitatively with a survey approach. The instrument in the data collection technique was a questionnaire. The questionnaires were distributed to 61 employees as samples. Moreover, the data analysis technique used Smart PLS. As a result, it shows competence has a positive and significant effect on performance. However, creativity has a negative effect on performance. Additionally, interpersonal communication is proven to mediate the relationship between competence and creativity on performance, although it has a different effect. In brief, the research stresses the importance of interpersonal communication in optimizing employees’ performance in the public service sector.