THE ROLE OF MILLENNIAL DIGITAL COMPETENCE IN THE TRANSFORMATION OF PUBLIC BUREAUCRACY IN INDRAGIRI HILIR REGIONAL GOVERNMENT

Abstract

Digital transformation in public bureaucracy has become a crucial aspect in improving government services, especially at the regional level. This study examines the role of millennial generation's digital competencies in public bureaucratic transformation in Indragiri Hilir Regional Government. Using qualitative research methods with case study approach, data were collected through in-depth interviews with millennial civil servants, direct observation, and document analysis. The results show that millennial generation has significant digital competencies including technical skills, information literacy, and digital communication abilities that support bureaucratic transformation. However, challenges such as organizational culture resistance, limited infrastructure, and generational gaps still hinder optimal transformation. This study recommends the need for comprehensive digital literacy programs, infrastructure improvement, and policy support to maximize the role of millennial generation in public bureaucratic transformation.