THE ROLE OF PROFISSIONALISM IN THE EFFECT OF COMPETENCE AND WORK MOTIVATION ON TICKETING EMPLOYEE PERFORMANCE OF PT. GARUDA INDONESIA TBK. SURABAYA BRANCH OFFICE
Abstract
PT. Garuda Indonesia Tbk. is an airline as the Indonesian flag carrier which currently serves 83 destinations around the world and various exotic locations in Indonesia. Garuda Indonesia prioritizes the best service through the concept of "Garuda Indonesia Experience" which emphasizes hospitality and the richness of Indonesian cultures. To actualize this concept requires consistency of company performance which is supported by the employee performance. This study aims at knowing and explaining the influence of competence and work motivation on ticketing employee performance through employee professionalism at PT. Garuda Indonesia Tbk. Branch Office of Surabaya. The population of this study was 50 ticketing employees of PT. Garuda Indonesia Tbk. Branch Office of Surabaya by involving all the employees as respondents. The data collection method of this study used documentation and survey methods. The data analysis used in this study was path analysis. This study concludes that competence affects on professionalism, motivation affects on professionalism, competence affects on the employee performance, motivation affects on the employee performance, and professionalism affects on the employee performance. For the indirect effect, professionalism is proven as an intervening variable in the influence of competence and motivation on the employee performance at PT. Garuda Indonesia Tbk. Branch Office of Surabaya.
References
Aditua, Sahat. 2015. Tenaga Kerja: Perspektif Hukum, Ekonomi, dan Sosial, Center of Data and Information Processiong Studies, Secretariat General of the DPR of the Republic of Indonesia. Jakarta.
Anastasia Tania dan Eddy M. Sutanto. 2015. Pengaruh motivasi kerja dan kepuasan kerja terhadap komitmen organisasional karyawan PT. Dai Knife di Surabaya. AGORA 1(3)
Anwar Prabu Mangkunegara. 2015. Sumber Daya Manusia Perusahaan. Twelfth Print. Remaja Rosdakarya: Bandung.
Arens, et al 2015. Auditing and Assurance Services, Fifteenth Edition. Pearson Education Inc: New Jersey.
Edison, 2016. Manajemen Sumber Daya Manusia, Bandung : Alfabeta.
Fuller Melissa, Vuuren Mark V, and Wolfensberger Marca, 2017. Identifying competence characteristics for excellent communication professional, a work field perspective. Journal of Communication Management 22(2): 233-252
Gitosudarmo, Indriyo. 2015. Manajemen Operasi. Yogyakarta. BPFE Yogyakarta.
Gunawan, Imam. 2015. Metode Penelitian Kualitatif: Teori dan Praktik. Jakarta: Bumi Aksara
Hani, T. Handoko. 2015. Manajemen Personalia dan Sumber Daya Manusia. BPFE-Yogyakarta. Yogyakarta.
Hasibuan, Malayu. 2015. Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara
Ismail Nawawi. 2015. Budaya Organisasi, Kepemimpinan dan Kinerja, First edition, Publisher of Prenadamedia Group Jakarta.
Juliandi A, Irfan, Manurung S. 2015. Metodologi Penelitian Bisnis: Konsep dan Aplikasi. Medan: UMSU Press.
Kamukama Nixon, Kyomuhangi Diana S., Akisimire Richard, dan Orobia Laura A. 2017. Competitive Advantage: Mediator of Managerial competence and financial performance of commercial banks in Uganda. African Journal of Economic and Management Studies. 8,(2)
Manullang, M., Dasar-dasar Manajemen, Yogykarta: Gadjah Mada University Press, 2015.
Mondy, R. Wayne, Noe Robert M., 2015. Human Resource Management, Tenth Edition, Volume I, Penerjemah Bayu Airlangga, M.M., Penerbit Erlangga, Jakarta.
Na Fu, Flood Patrick C, Morris Tim dan O’Regan Philip, 2013. Exploring the performance effect of HPWS on professional service supply chain management. Supply Chain Management: An International Journal. 18, (3):292-307
Pamela, A.O., & Oloko ,2015. Effect of motivation on employee performance of commercial banks in kenya : A case study of Kenya Commercial Bank in Migori County. Journal of Human Resource Studies 5 (2): 153-167
Rantesalu Agustina, Mus Abdul R, Mapparenta, and Arifin Zaenal. 2016. The Effect of Competence, Motivation and Organizational Culture on Employee Performance: the Mediating Role of Organizational Commitment. 4, (9):08-14
Reizer Abira, Ilan Yael B, Sheaffer Zachary. 2019. Employee motivation, emotions, and performance: a longitudinal diary study. Journal of Managerial Psychology. 34,(6):415-428
Risambessy Agusthina, Swasto Bambang, Thoyib Armanu, and Astuti Endang S., 2012. The Influence of Transformational Leadership Style, Motivation, Burnout towards Job Satisfaction and Employee Performance. Journal of Basic and Applied Scientific Research. 2,(9): 8833-8842
Rita Marcy, Payangan Otto R, Rante Yohanes, and Tuhumena Ruben, 2017. Moderating effect of organizational citizenship behavior on the effect of organizational commitment, transformational leadership and work motivation on employee performance. International Journal of Law and Management. 60, (4): 953-964
Robbins, S.P dan Judge T.A. 2015. Perilaku Organisasi. Jakarta: Salemba Empat.
Sedarmayanti. 2017. Sumber Daya Manusia dan Produktivitas Kerja. Bandung: CV Mandar Maju.
Simanjuntak, Desrina 2016. Pelaksanaan penilaian prestasi kerja pada Hotel The Jayakarta Daira Palembang. Palembang: State Polythecnic of Sriwijaya. Sondang
P. Siagian. 2015. Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
Sugiyono. 2015. Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif Dan R&D. Bandung: Alfabeta.
Veithzal Rivai. 2015. Manajemen Sumber Daya Manusia untuk Perusahaan. Sixth edition, PT. Raja Grafindo Persada, Depok, 16956.
Vitalia dan Widyawati, 2016. Pengaruh Struktur Kepemilikan dan Profitabilitas Terhadap Nilai Perusahaan Properti di Bursa Efek Indonesia.Jurnal Ilmu dan Riset Akuntansi: Volume 5, Nomor 1.
Wibowo, 2016. Manajemen Kinerja. Fifth Edition, PT. Rajagrafindo Persada Jakarta-14240.
Winardi. 2015. Manajemen Prilaku Organisasi. Revised Edition, Prenada Media Group, Jakarta
